Our office is staffed with a group of talented and compassionate employees whose primary goal is to assist our patients with the administrative side of healthcare. Together, we strive to create a positive, caring environment from the moment you walk in our door to the day your physical therapy care is complete.
Melinda Smith, AAS, Practice Manager
Melinda Smith grew up in Greene County, Virginia and graduated Summa Cum Laude from Piedmont Virginia Community College with an Associate in Science, Accounting Degree in 2004.
She rapidly advanced within our practice to an office manager position, and gained promotion to her current position as practice manager. As practice manager, she provides regulation oversight, operational efficiency, payroll services, statistical analysis, insurance billing and accounts payable, oversees budget and financial functions, and provides long-term strategic planning for the practice.
Melinda lives in Greene County with her husband Jeff and her many cats. Her son Daniel lives in Northern Virginia where he works in the defense industry. Melinda enjoys spending her free time with her family, working in her flower garden, and bird-watching.
Lindsay Coiner, BA, Receptionist
Lindsay has always considered herself a native of Charlottesville, having been raised in the neighboring Orange County, Virginia. She graduated from Orange County High School in 2008 and completed her Bachelors in Psychology at the University of Virginia in May of 2012.
While attending college, she was very involved as a research assistant to Associate Professor Dr. Diane Whaley, with a concentration on sport and exercise psychology. She also devoted much of her time to Relay For Life at UVA as an executive committee member and chairperson.
Lindsay has transitioned her role at Move Better from a physical therapy intern to our senior medical receptionist to provide oversight to all front-office administration functions including scheduling, ordering supplies, patient surveys and follow-up, insurance verifications, and patient account management. Her kind demeanor and pleasant rapport helps to guide our patients through the administrative side of receiving care at Move Better.
Carla Pugh, Receptionist
Carla is a native of the Charlottesville, Va area who loves spending time with her family and friends. She studied Business Administration at Radford University and Piedmont Community College. Prior to joining our team at Move Better, Carla spent the past five years working in human resources at a major local retailer.
Her current focus is providing our patients exceptional customer service while scheduling, collecting co-payments, and managing their patient accounts. Her positive attitude and friendly smile are strong assets for our practice. Carla’s favorite past times include watching her nephew’s T-ball and football games, cheering for UVA baseball games, and supporting Relay for Life events.
Cassandra Johnson, AM, Receptionist
Cassandra Johnson’s formative years started in upstate Buffalo, New York and then she and her family relocated to Virginia. She received her associates in Marketing from Ashworth College and upon the completion of her degree Cassandra became a licensed activities coordinator for seniors with Alzheimer’s. Cassandra also specializes in dealing with seniors with dementia.
When not at the office one can find Cassandra at the gym, checking out local walking trails, honing her culinary skills, painting, hanging out with her dog Mia, and of course traveling to visit family, friends, and loved ones.
Tabitha Slaven, Practice Liaison
Tabitha, originally from California, calls Colorado home. She graduated from the University of Colorado with a double B.S.. Upon graduating, Tabitha took a dream job as an adult educator for Hawaii Pacific University and a few years later had to give it up to travel the world. Although Tabitha’s strength and happiness comes from both an unshakeable faith and an incredible family; her unbridled energy comes from exercise. Her motto, “A man with an experience is seldom at the mercy of a man with an argument” has her living an amazingly interesting, and far from boring, life.