At Move Better, we strive to create a positive, caring environment from the moment you walk in our door to the day your physical therapy care is complete. Our office is staffed with talented and compassionate employees whose primary goal is to assist our patients with the administrative side of healthcare.
Melinda Smith, AAS, Practice Manager
Melinda Smith grew up in Greene County, Virginia, and graduated Summa Cum Laude from Piedmont Virginia Community College with an Associate in Science, Accounting Degree in 2004.
She rapidly advanced within our practice to an office manager position and gained promotion to her current position as practice manager. As practice manager, she provides regulation oversight, operational efficiency, payroll services, statistical analysis, insurance billing and accounts payable, oversees the budget and financial functions, and provides long-term strategic planning for the practice.
Melinda lives in Greene County with her husband Jeff and her many cats. Her son Daniel lives in Northern Virginia where he works in the defense industry. Melinda enjoys spending her free time with her family, working in her flower garden, and bird-watching.
Lindsay Coiner, BA, Office Manager
Lindsay has always considered herself a native of Charlottesville, having been raised in the neighboring Orange County, Virginia. She graduated from Orange County High School in 2008 and completed her Bachelors in Psychology at the University of Virginia in May of 2012.
While attending college, she was very involved as a research assistant to Associate Professor Dr. Diane Whaley, with a concentration on sport and exercise psychology. She also devoted much of her time to Relay For Life at UVA as an executive committee member and chairperson.
Lindsay has transitioned her role at Move Better from a physical therapy intern to our office manager to provide oversight to all front-office administration functions including scheduling, ordering supplies, patient surveys and follow-up, insurance verifications, and patient account management. Her kind demeanor and pleasant rapport help to guide our patients through the administrative side of receiving care at Move Better.
Carla Pugh, Receptionist
Carla is a native of the Charlottesville, Va area who loves spending time with her family and friends. She studied Business Administration at Radford University and Piedmont Community College. Prior to joining our team at Move Better, Carla spent the past five years working in human resources at a major local retailer.
Her current focus is providing our patients with exceptional customer service while scheduling, collecting co-payments, and managing their patient accounts. Her positive attitude and a friendly smile are strong assets for our practice. Carla’s favorite past times include watching her nephew’s T-ball and football games, cheering for UVA baseball games, and supporting Relay for Life events.
Kelsey Grove, Medical Receptionist
Kelsey grew up in Crozet, Virginia and currently resides there with her family. She recently graduated from James Madison University with a Bachelor’s Degree in Kinesiology and a concentration in Exercise Science. She is interested in Personal Training but is excited to work in a physical therapy setting to learn more about rehabilitation and clinic administration. In her free time, she enjoys weightlifting, playing volleyball, and spending time with her family, friends, and boyfriend who is an Officer in the Marine Corps. Kelsey’s main tasks include scheduling, collecting payments, and patient documentation. She will always greet you with a smile on her face and will do whatever she can to provide you the best experience possible!
Lynn Cox, Billing Specialist
Lynn is new to the Charlottesville area, having moved here from Colorado in April 2020 to live closer to family. She graduated from Mesa University in 2004 and has a Bachelor of Arts degree in Acting & Directing. Her previous work experience includes accounts payable and front desk managing /receptionist. As a medical billing specialist, she checks insurance coverages and processes billing claims. In her free time, she enjoys reading, hiking, spending time with her cat Milo and exploring Charlottesville and the surrounding area.